Alo Moves - Seattle, Washington

Virginie Rebull

Attention Warning! Je viens d'être prélevé de plus de 220 euros à mon tour alors que j'ai résilié ma souscription. il ne renvoie pas de message avant la date anniversaire et utilise comme paiement la carte bleu renseignée à l'inscription. En outre la somme prélevée (abonnement de 199US$+ 39US$ VAT Taxes) n'a rien à voir avec celle mentionnée sur le site dans la FAQ "The price for an annual subscription is $129.99 USD." Tarif et pratiques complètement mensongers. Ils peuvent en gros prélever n'importe quelle somme c'est complètement illégale et le service client ne répond pas aux messages.

hanna m

Ils viennent de me faire un prélèvement de 230 euros sans aucune de mon autorisation ! Bien après avoir annulé mon abonnement ! C’est un scandale !!!!

Cristina Mata

If I could I would give zero stars. Absolutely ridiculous, the app never works, I was charged double still my account did not work, and after nearly 2 weeks of endless calls, holds and e-mails with customer service still nothing was fixed and I was not helped. I tried talking to a manager but “none are available”. I’ve never struggled so much to subscribe/join a membership in my life. I honestly have no words for the frustration and disappointment I carry. Just terrible.

Christopher Truong

DO NOT signup using this app. The company receives your money when you sign up. The membership never syncs up and you receive NOTHING for the $155 you spend on membership. Customer service indicates they can't refund from Apple.

rachael marsland

Continuing to charge me despite reaching out for over a month asking them to both refund and stop charging me. I've reached out 3 times to no avail.

Elena Khristova

This used to be great yoga platform. It had excellent community vibe, too. Sadly, during the last few years things has been going for the worse - many great teachers left, more classes were added, yes, but the quality of the content started suffering (not speaking of video quality but of actual content of the classes). The community was broken, too.

I decided to stay for a while since the old classes were still available and there were some great new classes they provided. I decided to close my eyes to the interface changes they did, how bad the search became (they added some good filters instead so…okay) but when good, old classes went missing all of a sudden I realized they simply remove them “because those classes no longer match the aesthetic”. Well - it’s not everything about aesthetic when we talk about yoga and fitness. Oh, please!

The worse thing ever happened in the beginning of this year when they suddenly cancelled my yearly subscription because they attempted to overcharge me above the amount scheduled under my yearly payments. When I requested an explanation I finally got a reply today (5 days later!) which was just a general, jerky written email, that they changed their price policy, they charge taxes now and so on (it’s not mentioned on the site and as an old subscriber with a fixed yearly subscription price - I have been a customer for more than 5 years in a row now! They did not notify me in advance - naturally I missed all the good sales in December (if I was to move to another platform) and if they had a credit card under my account (I was just lucky it expired last month) they would have withdrawn a new amount without my consent, then probably not replied to me like to all those other people here.

It’s so sad - it used to be a great platform, with great teachers, support team who replied fast and promptly, and excellent community! Well, goodbye Alo!

Jason Cook

I have unfortunately canceled my membership after 6 plus years with Alo due to the 199.00/year charge. I saw the increased price on my CC. I have never paid more than 129.00/year in the past. I inquired via email and got the most generic response back, with a nothing we can do about it reply. I called and got them to cancel my membership and was going to give them another shot when they offered me the price of 129.00 if they could tell my why I was charged 199.00? And they had no answer. Such a shame as I have had such great experience in the past with the platform. Seems like a horrible way to treat loyal customers.

Fred Scherer

Still got charged although I cancelled before the renewal. They refuse to refund.