Genesis Health Clubs - East Olathe - Olathe, Kansas

Kennan T.

DO NOT JOIN THIS GYM. Don’t let the remodel fool you. It’s still owned by the same company and run by the same management team. So within 6-12 months it will be nasty again. I’ve been a member of several big box gyms and this one is BY FAR the worst. Just gross. I can only speak for the men’s locker room, but it’s shockingly disgusting. The grout between the tiles is black, spells like pee, and nothing is ever cleaned. As far as the workout area, there’s a 1-2 inch layer of dust/hair on anything over 6 foot tall. Super fun breathing that in. Machines are broken alllll the time and take months and months to get fixed. I mean the water bottle filler in the workout area was broke for well over 6 months for goodness sake. WATER! Kinda need that. Pretty much every machine has something wrong with it or needs to be serviced. At one point 4 out of the 6 stair masters were broke for over a month. I messaged management at one point asking about several of these issues and when they would be fixed and got NOTHING back. They literally don’t care. Genesis buys existing gyms and slaps their name on the building. They make no effort to improve it until the place is literally about to fall apart. But again, don’t let the remodel fool you. It’ll be back to its normal disgusting gym soon enough. Management absolutely sucks and doesn’t care.

Brendan W.

Only reason we go to this location is because it’s close. This gym is absolutely filthy. Been here several mornings and absolutely NO EMPLOYEES working. Paper towels empty, towels not out for guest, management is rude. When someone is working they mostly stand around. Last week I saw employee wipe down the weights and use the same towel to wipe the drinking fountain. Now all the equipment upstairs is starting to fall apart.

Bruna D. B.

Absolutely the worst people to work with. I had given them 30 days notice of cancellation for my membership in October, they still charged me for November, I let go and still paid for the membership just did not attend the gym anymore. Today is December 4th and they gave me a call saying that I still have a balance for December even though I made sure I canceled my membership! They are saying they will send me to collections if I don’t pay my remaining balance? That’s a ridiculous. This Gym was under construction literally half of the time I attended and most passages were closed off or you could barely use the bathroom for that time. They stopped me multiple times when I tried to go to the other “bigger” branches because that was a different membership kind when the staff at my current gym had already let me know we could use it while it was under construction!

This company is the absolute worst. They are greedy and do not care about their customers.

Inga

Great selection of cardio and weights. I usually go between 11am-3pm and I never have to wait for a machine. The locker room is clean and well maintained. There is always an abundance of clean towels and cleaning sprays. Staff is very friendly and helpful. I was recently informed I could save on my family membership which worked out great! I am happy to give my highest recommendation for this club. I've been coming here for a few years and am very pleased with this facility and the results I have achieved.

olivia435

They call "luxury"! Just new machines, paint and lockers. Steam showers, bathroom, showers are still nasty, dirty, smells horrible!!! I can't see the luxury! plus members we had few privers rooms for members, to dress, we are so many members, that we need that privacy because we don't want to dressing in front of others, but now is only for employees! I'm sorry! Whose are paying for the membership?

Youcef R.

Appreciate the low prices for such amenities offered, understandable that things went south at some point, but it wasn’t just genesis health clubs, it was affecting most US businesses nationwide
Honestly, thankful for the professionalism and self control shown by the crew members to some brutal uncivilized behaviors from customers
This is a gym => no wimpies or 😭👶
Anyways, you guys rock, looking forward to renovation to be completed soon
Keep up the good work💪

Sofiane D.

This gym before was good and now getting the worst 😫 place little equipment and all broken, no maintenance for the gym, The steam room and sauna are very dirty and old

Ann A.

First, let me say that my personal trainer is fantastic! And the staff are personable and they try hard. But upper management (and I mean corporate office) should stop buying/building new facilities and spend some attention and money on what they have.
Let's say access to clean towels is a basic expectation of a gym.
But today (again), they had no towels available. Said they would have towels ready in an hour. Hour later, after my workout - no towels! The staff apologize, but first say they're so busy on Saturday mornings they can't keep up. So, we should not come when we're able because they can't provide a pretty basic item like clean towels? This is a recurring problem. Another staff member tells me they don't have enough people or staff hours, and the equipment takes too long (an hour for the dryer). The obvious solution would be more employee hours to provide clean towels and upgrade equipment so the facility can meet the needs of its members. Of course, that would require the corporate office to address the problem since it's beyond the capability of the staff.
Other issues (corporate - are you listening?): the potholes have been fixed, but seriously, the parking lot needs to be repaved. This is the first thing prospective members see/experience. I appreciate that the mold on the venting upstairs has been cleaned; quite an improvement. Now how about cleaning elsewhere? The whirlpool in the ladies locker room has a collection of brown stuff in the corners (I'd think it was sand, but there's no source for sand in the club...) that should be removed. It's been there for a long time - months and months. At least they try to regularly remove the ring around the whirlpool. Lastly, batteries aren't that expensive. How about checking the weight equipment and replacing the dead batteries? It's a nice feature for the equipment to keep track of your reps - when it works.

So my advice is bring your own towel and blow dryer (yah, they no longer provide those). Enjoy the staff, because they are very nice and really try. But lower your expectations for other things.